RETURNS +

EXCHANGES

Thank you for supporting MONOMERCER.

In the event that you are not 100% satisfied with your purchase, we will exchange, refund or issue store credit of unworn, unused or defective items in their original saleable condition, with the original tags and packaging. Any returns/exchanges must be initiated within 10 days upon receipt of your order.

Returns/exchanges WITHIN 10 days upon receipt of your order will be full refund or a store credit (minus shipping). Items must be unworn/unused in original condition with original tags, packaging and in saleable condition.

Returns/exchanges AFTER 10 days upon receipt of your order are STORE CREDIT ONLY(minus shipping). Items must be unworn/unused in original condition with original tags and packaging and in saleable condition.

Items without original packaging or damaged by the customer will not be accepted for return, exchange, or store credit. No exceptions.

ALL SALE ITEMS ARE FINAL SALE and are NOT ELIGIBLE for refund, exchange or credit. No exceptions.

ALL GIFT CARDS ARE FINAL SALE and are NOT ELIGIBLE for refund, exchange or credit. No exceptions.

We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.

IMPORTANT

RETURN DETAILS

To initiate a return, please email monomercer@gmail.com within 10 days of receipt of your item the following:

• Your order number

• Reason for the return (defect, wrong size, wrong color, etc.).

• If you are doing a partial return, please include style number of each individual item you wish to return/exchange.

Once your returned item has been received in original and saleable condition, we will initiate the credit/refund/exchange for merchandise amount only.

Shipping and handling fees are non-refundable for returns or exchanges, unless the order was shipped to you with an error on our end such as wrong item, size, color or defective.

• Customers are responsible for ALL shipping costs and insurance associated with a return or exchange.

• Please note, we are not responsible for returned items damaged or lost in transit. We suggest you ship any items for return/exchange with a tracking number and appropriate insurance.

• If you are shipping your return item from outside of USA, please mark “RETURN” on your customs label.

SHIPPING

ORDERS SHIP ON TUESDAY AND FRIDAY EVERY WEEK.

We use USPS First Class Mail and USPS Priority Mail for all orders. Items will be sent Parcel Post if it’s less expensive than Priority Mail.
Large items such as pillows (with inserts) that won’t fit in a Priority Mail box will be sent Parcel Post.
All parcels come with tracking, except for color card samples.

General shipping info

• Parcels sent by USPS PARCEL POST generally take 2-7 days depending on your location. Alaska and Hawaii can take up to 14 days.

• Parcels sent by USPS PRIORITY MAIL generally take 2-3 days depending on your location. Alaska and Hawaii can take up to 5 days.
  (I used to live in Hawaii and found most arrived in about 3 days)

• Parcels sent UPS GROUND or FED EX GROUND generally take 2-7 days depending on your location. Alaska and Hawaii can take up to 14 days.
  We will only ship UPS or FED EX at your request. You are responsible for all shipping costs.

• International shipping is not available at this time. We do hope to be able to offer international shipping in the near future.

• MONOMERCER insures all shipments.

You may combine orders to save on shipping. If for some reason you ordered something and forgot to add a product to your cart… not to worry. Simply send me an e-mail, or if I notice on my end that they’re going to the same address, I’ll contact you about combining shipping.

If an order is tracked as delivered to the customer, but the package has been lost or stolen, we are not responsible for the value of the order. Be sure to keep the email that is sent with tracking information if an insurance claim is needed to be filed with the carrier.

ABOUT PACKAGING

I try to not use plastic in my packaging, unless it’s necessary. If bubble wrap or air packs are needed, the materials will be reused from a package I received. I’m a big fan of recycling and biodegradable packaging. My glassine envelopes and kraft mailers are recycled materials and both completely compostable along with USPS flat-rate packaging. I also use a Kraft Flatback Tape - a paper-based face-stock with natural & synthetic rubber adhesive backing. Padding is recycled kraft paper when needed. Please recycle packaging.

How to recycle packaging

• Kraft Mailers: Paper mailers that are 100% recycled. (70% post-consumer waste)
  Reuse when possible.
  Curbside recyclable, and naturally biodegradable.

• Glassine Envelopes: Glassine is translucent paper made from wood pulp.
  Combine with your mixed paper recycling.
  Curbside recyclable and naturally biodegradable.

• USPS Boxes:

• Bubble Wrap or Air Packs:

MONOMERCER understands that our impact doesn’t stop once our products are produced. How we package and ship them matters as well. That’s why we've invested in eco-friendly, circular packaging that is 100% recycled and recyclable. Learn more.

GIFT CARDS

ALL GIFT CARDS ARE FINAL SALE and are NOT ELIGIBLE for refund, exchange or credit. No exceptions.
Discounts won't apply to purchasing gift cards, but can purchase sale/discounted items with a gift car.

PRIVACY POLICY

FOR WEBSITE VISITORS:
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including: information about your browser, network and device, web pages you visited prior to coming to this website, and your IP address. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

ANALYTICS:
This website collects personal data to power our site analytics, including: information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES:
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses. These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

VISITOR DATA/CUSTOMER ACCOUNTS:
When/if you buy something or create a customer account on this website, we collect personal information from you to fulfill the order. We may collect information like your, billing and shipping address, details relating to your purchase (for example, your shirt size), email address, name, phone number. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.

EMAILS:
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur: You enter your email address at checkout, or are logged into your customer account; you add a product which is in stock to your shopping cart; you close your browser or leave this website without completing your purchase. You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

We may email you with messages about your order or account activity. For example, we may email you to tell you that: you’ve created a customer account; your customer account password has been reset or updated; you’ve made a purchase; your order has shipped. It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

You will receive a confirmation email when you subscribe to our newsletter, asking you to confirm your subscription.

FONTS:
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including: Information about your browser, network, device and your IP address.